Shipping and Returns

Shipping

Most orders for in-stock items are dispatched the next business day. However, public holidays and other circumstances may result in short delays.

Unless otherwise quoted, out of stock items take around two weeks to arrive from our supplier.

Parcels are delivered via Australia Post’s eParcel service and provided with full tracking. All parcels are dispatched from Brisbane, Queensland.

Orders containing a mixture of in-stock and pre order items are only dispatched once all items are in-stock. We are not able to split orders. If you would like in-stock items to be sent immediately, please order pre order / out of stock items separately.

 

Returns / Refunds

Comics Etc will accept returns due to damage caused by production fault, (ie. improper binding, printing errors). We will replace the items when available; otherwise a refund will be given.

Comics Etc does not accept returns /exchanges for items with minor blemishes such as small dents, creasing or shelf wear. While every precaution is taken when packaging orders, minor imperfections may occur.

Comics Etc does not accept returns for change of mind.

By placing a pre order with Comics Etc, you are committing to purchase all the items selected, regardless of the date received. On sale dates are approximate and are not guaranteed. Occasionally our supplier will fail to ship a title on a particular date and if this is the case, the in-stock portion of your order will be dispatched / made available for collection as soon as possible. The delayed item will be dispatched / made available for collection as soon as it arrives from our supplier. We are not able to remove delayed items from your order.

 

In Store Pick Up

Comics Etc offers in-store pick up from our Brisbane City store at 81 Elizabeth Street. You will be notified via email once your order is available for collection.

If you have incorrectly selected store pick up, let us know and we will send you a PayPal invoice for the postage and hold the items until postage is paid for.

 

Mixed Orders

Orders containing a mixture of in-stock and pre order items are only dispatched once all items are in-stock. We are not able to split orders. If you would like in-stock items to be sent immediately, please order pre order / out of stock items separately.