FAQ

Do I need a login to use the new site?

Our new site is a completely new site, (not a reskin of the old site), and functions very differently. There was no way to transfer customer data, (logins, wish-lists, sales history), between the two so you'll need to sign up with a fresh account.

How long do orders take to arrive?

Transit times vary according on the delivery address. All parcels are dispatched from Brisbane, Queensland. Most orders for in stock items are dispatched the following business day.

Can I change my mind after I place my order?

Comics Etc does not accept returns for change of mind.

How do pre orders work?

Pre ordered items, (unless they’re on the shipping list for the up-and-coming week), take around 2 weeks to arrive from our supplier. If ordering a combination of in stock products and pre order products, please be aware that your order will not be dispatched until all products are available.  If you’d like the in stock products sent immediately, please place separate orders for the in stock products and pre-order products. 

When do pre orders open?

We only receive 100% confirmation of what we have been allocated by our supplier the Thursday before an item is released. At this point, we open pre orders via our online store. We are not able to take pre orders before this time as we do not know what we will be allocated by our supplier.

Do you buy items? Can you tell me what this is worth?

We only sell brand new items so we do not buy comics or collections. We are not able to provide appraisals or gradings.

What is your phone number?

We are an all email operation and do not have a phone. Use the Contact Us page to reach out.